Help center
Answers, from the people who built it.
Every guide here is checked against what Browz actually does today. The same articles are in the app under Settings › Help and support, next to a one-click diagnostics export.
Proxies and network
Proxies and launch refusals
Add and check a proxy, and understand the launch checks that refuse to start a profile.
ReadFix "not a working proxy" and proxy check errors
What to do when Start says the proxy is not working, or Check reports an authentication or connection error.
ReadChange IP for a profile or a pool proxy
How Change IP gets a profile a new exit, when it refuses, and what its messages mean.
ReadExit country changed, or IP checkers disagree
What the exit-country and timezone launch checks mean, and how to accept a new exit.
ReadEngines
Installed Chrome or the Browz engine
The two engines a profile can use, what each controls, and when to choose which.
ReadInstalled Chrome needs a logged-in desktop session
Why Installed Chrome profiles refuse to start over SSH, in the background or headless.
ReadAfter Google Chrome updates: upgrade an Installed Chrome profile
What signed_migration_required and related messages mean, and how to upgrade the profile safely.
ReadThe engine is missing, not verified, or DRM setup failed
Messages that mean the Browz engine cannot start, and the Widevine (DRM) refusal.
ReadAccounts and sync
Accounts, sign-in and profile sync
What signing in does, what syncs between computers, how it is encrypted, and the errors you may see.
ReadOpen a profile: the server and the one-device lock
Why a profile opens only while the Browz server answers, and what each launch refusal code means.
ReadTeam access, rights and profile transfers
What share access levels and workspace roles allow, how profile transfers work, and what team refusals mean.
ReadYour password, encryption key and recovery
How your password protects your synced data, what to do after a password reset, and what key and password messages mean.
ReadTroubleshooting
A profile will not start
Locked, in the trash, already running, paused for verification, or blocked by the plan: what each message means.
ReadBrowz is already open elsewhere, or the agent is unavailable
What to do when the app cannot start its local agent.
ReadBrowz cannot reach the server
What to check when Browz says it cannot reach the Browz server, and what still works meanwhile.
ReadA Cloudflare or captcha check does not complete
Settings and proxy checks to try when a verification widget never finishes or reports an error.
ReadContact support
The fastest way to get help is from inside Browz: open Settings › Help and support, create a diagnostics bundle, and send feedback with it attached. The bundle is redacted on your computer before you see it: no cookies, account tokens, proxy credentials, IP addresses or profile names. How diagnostics and feedback work →
You can also email support@gobrowz.com. Browz does not publish support hours or response times yet.
Service status: the account server's status page shows recorded incidents and maintenance.